RAJSHREE Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: October 9, 2024

At RAJSHREE INDUSTRIES, we strive to provide exceptional IT services and ensure client satisfaction. This Refund & Cancellation Policy outlines the terms and conditions for refunds and project cancellations.

1. General Refund Policy

RAJSHREE INDUSTRIES operates on a project-based service model. Our refund policy is designed to be fair to both our clients and our business operations.

1.1 Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Failure to deliver agreed-upon project milestones within the specified timeline (excluding delays caused by client-side factors)
• Significant deviation from project specifications without client approval
• Technical issues that cannot be resolved within a reasonable timeframe
• Cancellation by RAJSHREE INDUSTRIES due to unforeseen circumstances

1.2 Non-Refundable Situations

RAJSHREE INDUSTRIES cannot provide refunds in the following cases:

• Work already completed and delivered according to specifications
• Third-party licensing fees and software costs
• Domain registration and hosting fees
• Changes in client requirements after project commencement
• Client-caused delays or lack of cooperation
• Dissatisfaction with delivered work that meets agreed specifications

2. Project Cancellation Policy

2.1 Cancellation by Client

Clients may cancel projects at any stage with the following conditions:

Before Project Commencement (0-7 days after contract signing):

• Full refund of advance payment minus 10% administrative fee
• Any third-party costs already incurred will be deducted

During Planning Phase (8-14 days after project start):

• 50% refund of advance payment
• Deduction for completed planning and design work
• All third-party costs to be borne by client

During Development Phase (After 14 days):

• No refund of advance payment
• Payment due for all completed work
• Client retains rights to completed deliverables

2.2 Cancellation by RAJSHREE INDUSTRIES

In rare circumstances, RAJSHREE INDUSTRIES may need to cancel a project:

• Full refund of all payments received
• Delivery of any completed work at no additional cost
• Assistance in transitioning to another service provider

3. Service-Specific Refund Terms

3.1 Custom Software Development

For custom software projects by RAJSHREE INDUSTRIES:

• Refunds calculated based on completed milestones
• Source code delivered for completed modules
• 90-day warranty period for bug fixes
• No refund for change requests or scope modifications

3.2 Web Development

For website development projects:

• Design approval phase: 70% refund if cancelled before development
• Development phase: Refund based on remaining milestones
• Domain and hosting costs are non-refundable
• Completed pages and functionality delivered to client

3.3 Mobile App Development

For mobile application projects:

• Wireframe/prototype stage: 60% refund available
• Development stage: Milestone-based refund calculation
• App store fees and certificates are non-refundable
• Source code provided for completed features

3.4 Consulting Services

For IT consulting and advisory services:

• Hourly services: No refund for completed hours
• Project-based consulting: Refund for undelivered milestones
• Reports and documentation provided for completed work

4. Refund Process

4.1 Requesting a Refund

To request a refund from RAJSHREE INDUSTRIES:

1. Submit a written refund request to contact@rajshreeindustries.shop
2. Include project details, contract number, and reason for refund
3. Provide supporting documentation if applicable
4. Allow 5-7 business days for initial review

4.2 Refund Evaluation

RAJSHREE INDUSTRIES will evaluate refund requests based on:

• Contract terms and project specifications
• Work completed and delivered
• Timeline and milestone achievements
• Client cooperation and feedback
• Third-party costs and commitments

4.3 Refund Timeline

Approved refunds will be processed as follows:

• Review Period: 5-7 business days
• Approval Notification: 2-3 business days
• Processing Time: 7-14 business days
• Bank Transfer: 2-5 business days

5. Dispute Resolution

5.1 Internal Resolution

RAJSHREE INDUSTRIES encourages clients to discuss concerns directly:

• Contact project manager or account representative
• Schedule a meeting to discuss issues
• Explore alternative solutions before cancellation
• Document all communications and agreements

5.2 Mediation

If internal resolution is not possible:

• Both parties agree to attempt mediation
• Neutral third-party mediator selection
• Mediation costs shared equally
• Binding resolution preferred

6. Force Majeure and Exceptional Circumstances

RAJSHREE INDUSTRIES recognizes that exceptional circumstances may affect project delivery:

6.1 Natural Disasters and Emergencies

• Project timeline extensions without penalty
• Flexible payment terms during crisis periods
• Priority resumption of services when possible

6.2 Technology Changes

• Major platform updates affecting project scope
• Security vulnerabilities requiring immediate attention
• Third-party service discontinuation

7. Client Responsibilities

To ensure smooth project execution and avoid cancellation issues:

• Timely Communication: Respond to RAJSHREE requests within agreed timeframes
• Resource Availability: Provide necessary access, content, and approvals
• Feedback: Review deliverables and provide constructive feedback
• Payment: Adhere to agreed payment schedules
• Scope Management: Minimize changes after project commencement

8. Warranty and Support

8.1 Post-Delivery Support

RAJSHREE INDUSTRIES provides:

• 90-day warranty for bug fixes and technical issues
• Documentation and training for delivered solutions
• Optional maintenance and support contracts
• Priority support for existing clients

8.2 Warranty Limitations

Warranty does not cover:

• Issues caused by client modifications
• Third-party service failures
• Hardware or infrastructure problems
• Feature enhancements or new requirements

9. Amendment and Updates

RAJSHREE INDUSTRIES reserves the right to update this Refund & Cancellation Policy. Changes will be communicated to existing clients and posted on our website.

10. Contact Information

For refund requests, cancellations, or policy questions, contact RAJSHREE INDUSTRIES:

• Email: refunds@rajshreeindustries.shop
• Phone: +91 9949564323
• Address: KHASRA NO.78, NOKHA DAHIYA ROAD, Jaimalsar, Bikaner, Rajasthan, 334001
• Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM IST

This policy is effective as of the date mentioned above and applies to all projects initiated after this date.